Get Accounts, Excuses, and Apologies, Second Edition: Image PDF

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By William L. Benoit

ISBN-10: 1438453981

ISBN-13: 9781438453989

ISBN-10: 143845399X

ISBN-13: 9781438453996

Updated with a well timed literature overview and new case experiences from activities, foreign politics, and 3rd get together picture repair.

In our consistently plugged-in and attached international, snapshot is every thing. humans, teams, organisations, and international locations often come below suspicion of wrongdoing and infrequently require safeguard. This absolutely up-to-date version of the 1994 quantity investigates the events during which threats to photograph come up and describes the image-repair ideas which may be used to aid defuse those threats, akin to denial and apology. the writer studies a number of theories on photo fix, and extends earlier learn at the subject to incorporate paintings on persuasion or perspective change.

Five contexts for photograph fix are tested: company, political, sports/entertainment, overseas, and 3rd celebration (when one individual or association attempts to fix identical to another). New case reports comprise the British Petroleum oil spill within the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and top Minister David Cameron’s apology for Bloody Sunday.

“Though the realm has replaced markedly considering that its first book, this quantity is still very important … good based and obviously written, this research will serve these in political technological know-how, psychology, and company in addition to these drawn to rhetoric and communication.” — CHOICE

“This is a very worthy replace to the main influential e-book ever released on hindrance communication.” — Timothy L. Sellnow, coauthor of Theorizing main issue Communication

William L. Benoit is Professor of verbal exchange reviews at Ohio college. he's the writer of many books, together with (with Pamela J. Benoit) Persuasive Messages: the method of Influence.

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Accounts, Excuses, and Apologies, Second Edition: Image Repair Theory and Research by William L. Benoit

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